Privacy policy

Privacy Policy
Last updated: 06/03/26

Icon County (“we”, “our”, “us”) is committed to protecting the privacy, dignity, and
rights of every individual we support. This Privacy Policy explains how we collect,
use, store, and protect personal information in accordance with the Privacy Act
1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, date of birth, address, contact details
  Identification details
• Payment and billing information (processed securely by thirdparty gateways)
  

Sensitive Information

Collected only when necessary and with consent:

• Health or disability information
  Support needs or servicerelated notes
  Emergency contact details
  

Technical Information

• IP address
• Device and browser type
• Website usage data
• Cookies and analytics data

2. How We Collect Information

We collect information when you:

• Use our website or online forms
• Contact us by phone, email, or social media
• Engage our services
• Provide information as part of service delivery
• Interact with our staff or support team
  

We may also receive information from:

• Family members or authorised representatives
• Allied health professionals (with consent)
• Government agencies where required by law

3. Why We Collect Your Information

We use personal information to:

• Provide and manage our services
• Communicate with you
• Process payments securely
• Improve our website and customer experience
• Meet legal, regulatory, and reporting obligations
• Ensure safety, quality, and continuity of care
  

We will only use your information for the purpose for which it was collected unless
legally permitted or you provide consent.

4. Disclosure of Information

We may share information with trusted third parties when necessary, including:

• Payment processors
• IT and website service providers
• Delivery and logistics partners
• Professional advisors (legal, accounting, compliance)
  Government or regulatory bodies when required by law
  

We do not sell or trade personal information.

5. Data Security

We take reasonable steps to protect your information from:

• Misuse
• Loss
• Unauthorised access
• Modification
• Disclosure
• Security measures include:
• Encrypted payment processing
  

Secure servers and firewalls
Access controls and staff confidentiality obligations

6. Data Retention

We retain personal information only for as long as necessary to:
Provide services

• Meet legal and regulatory requirements
• Resolve disputes
• Information is securely destroyed when no longer required.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve functionality
• Understand user behaviour
• Enhance your browsing experience
  

You can disable cookies in your browser settings, though some features may not function as intended.

8. Marketing Communications

With your consent, we may send updates, newsletters, or promotional information.

• You can opt out at any time by:
  Clicking “unsubscribe” in emails
• Contacting us directly

9. Access, Correction & Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent
• Raise concerns about how your information is handled
  

We will respond to all requests within a reasonable timeframe.

10. Complaints

If you have concerns about your privacy, please contact us.

We will work with you to resolve the issue promptly and respectfully.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

For privacy questions, requests, or concerns:
Icon County
Email: info@iconcounty.com.au

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.